Effective October 25, 2026 · Version 2026-10-25-v2

Refund / Returns Policy

Asterkeep is a service of Majatino LLC. Asterkeep sells a personalized Cosmic Signature Collection. This policy preserves rights and remedies that applicable law does not permit Majatino LLC to waive.

Before personalized fulfillment

Cancellation or refund may be available when technically possible. A failed or expired checkout does not create a completed dedication. Any temporary bank authorization is controlled by Stripe and the purchaser’s bank.

After personalized generation

After the personalized Cosmic Signature Collection is generated and made available, the sale is generally final because the Registry record and keepsake files have been created for the approved personalization. We will provide an appropriate correction, redelivery, or refund for a duplicate charge, an uncorrectable technical failure, failure to deliver the purchased digital product, a material error caused by Asterkeep, or when applicable law requires it.

A customer mistake that matches the approved preview generally does not qualify, although we may offer a discretionary accommodation. Early deletion does not automatically create a refund.

Asterkeep discontinuation

Once the personalized Cosmic Signature Collection has been successfully generated and made available, a general shutdown or discontinuation does not by itself create a right to a refund, prorated refund, service credit, or reimbursement. If a paid collection was never successfully generated and made available, the ordinary delivery-failure remedies above apply. Non-waivable consumer rights remain available.

Conditional physical printed products

If Asterkeep offers and you purchase a physical printed product in the future, it will be personalized. Before submission to the print provider, cancellation may be available when technically possible. After submission, it may be non-returnable and non-refundable for change of mind or spelling, content, or photo issues that match the approved personalization.

Contact us promptly about loss in shipment, shipping damage, a manufacturing defect, materially incorrect production caused by Asterkeep or the provider, or another remedy required by law. Depending on the circumstances, we may arrange a replacement, reprint, or refund. We may request reasonable photographs of damage or the shipping label, but not unrelated identity documents.

Shipping delays

If physical printing is offered, provider-supported shipping estimates will be shown before payment. If expected shipment timing materially changes, we will provide the delay, cancellation, and refund options required for the order. We do not promise a guaranteed arrival date unless checkout expressly identifies a guaranteed service.

How to request help

Email [email protected] with the order number or ASK Registry ID and a concise description of the problem. Do not include full card details. Approved refunds are sent to the original payment method when possible; bank processing time varies.